Role: Draught Beer Quality Specialist – Full Time: Permanent

Salary: Negotiable

Why United Wines?

We are United Wines incorporating HEINEKEN NI and there has never been a more exciting time to join us.

We are a dedicated Agency led wholesale business within the Licensed Trade servicing the entire On and Off Trade. We proudly supply some of the most premium beer and cider brands in NI such as Heineken, Birra Moretti, Tiger, Orchard Thieves and Murphy’s to name a few.

Job Description

As we continue to grow and fulfil our ambitions we have an exciting opportunity for a Draught Technical Service Representative to join our Technical Services field team. Our Draught Technical Services Representatives are responsible for the installation and maintenance of our Heineken Company draught portfolio across a range of outlets.

As a business, we strive to bring the best quality beers and cider brands to our customers and this role plays a critical part in that delivery. The role is key to ensuring complete customer and consumer satisfaction at the point of dispense for Heineken draught products.

It’s a varied, fast-paced role where you’ll be working across Northern Ireland attending outlets to resolve dispense technical issues for our customers and providing industry-leading effective and professional levels of service delivery. You’ll be seen as the expert in terms of technical and quality knowledge and be able to provide dispense solutions appropriate to the customer’s requirements.

You will report to our Draught Beer Quality Dispense Manager and work closely with our Draught Technical team to ensure that product quality, technical specification and all work requests are completed to customer satisfaction. You will also work closely with the United Wines On Trade Sales team. You will be working directly with customers on a daily basis and be responsible for providing clear instruction on dispense system use and maintenance. Alongside this you’ll provide guidance on best practice for cellar.

Key Role Accountabilities:

Service Delivery for Draught Dispense Universe – Provide engineering support to the current draught universe of outlets which serve our brands, with levels of engineering support that allows for swift resolution of technical issues and equipment failure in line with agreed ways of working and within budget: – Activities include:

Delivery of Draught Installations and Upgrade Program – Complete the installation programme for all draught products and agreed agency brands within agreed outlets achieving set technical standards .

Service and Performance – Ensure delivery for all activity within agreed service levels and in line with customer expectations.

Asset and Inventory Management – Accountable for ensuring the correct stock levels are maintained within the vehicle for parts used to complete both installation and maintenance.

Health and Safety – Responsible for ensuring that the working environment is safe and controlled

Personal Standards – As a customer-facing role, and ambassador of United Wines representing the Heineken brands you will be well presented at all times, wearing appropriate attire for the specific task being undertaken. The personal standard also includes the vehicle that you drive.

Experience and Skills Required

• Knowledge and experience of the Drinks and Beer Industry at a minimum level of three-year field experience is required.
• Recognised qualification in terms of Dispense systems or similar practical skills.
• Experience in a customer-facing operational role managing work orders within an FMCG environment.
• PC skills: proficient in Excel and Word
• Customer and quality-focused with an ability to influence customers and suppliers through written and verbal communication.
• Diligent in the completion of tasks and projects.
• Able to work effectively in a close-knit team, often in pressurized situations.

Job Type: Full-time

Schedule: Monday to Friday | Weekend availability

Benefits: Company vehicle supplied, BUPA Healthcare

Apply via email to recruitment@unitedwines.co.uk or by filling in the form below