Full Time: Permanent

Salary: Negotiable

Why United Wines?

We are United Wines incorporating HEINEKEN NI and there has never been a more exciting time to join us.

We are a dedicated Agency led wholesale business within the Licensed Trade servicing the entire On and Off Trade. We proudly supply some of the most premium beer and cider brands in NI such as Heineken, Birra Moretti, Tiger, Orchard Thieves and Murphy’s to name a few.

Job Description

As we continue to grow and fulfil our ambitions, we have an exciting opportunity for a Draught Beer Quality Specialist to join our Technical Services Team.

Our Technical Services Team are responsible for the installation and maintenance of our draught quality portfolio across a range of outlets. As a business, we strive to bring the quality beers and cider brands to our customers, and this role plays a critical part in that delivery.

The role is key to ensuring complete customer and consumer satisfaction at the point of dispense of our products. It’s a varied and fast paced role where you will work across NI. You will report to the draught beer quality dispense manager and work with our draught quality dispense team to ensure product quality. 

Key Role Accountabilities:

Service Delivery for Draught Dispense Universe – Provide engineering support to the current draught universe of outlets which serve our brands, with levels of engineering support that allows for swift resolution of technical issues and equipment failure in line with agreed ways of working and within budget: – Activities include:

Delivery of Draught Installations and Upgrade Program – Complete the installation programme for all draught products and agreed agency brands within agreed outlets achieving set technical standards .

Service and Performance – Ensure delivery for all activity within agreed service levels and in line with customer expectations.

Asset and Inventory Management – Accountable for ensuring the correct stock levels are maintained within the vehicle for parts used to complete both installation and maintenance.

Health and Safety – Responsible for ensuring that the working environment is safe and controlled

Personal Standards – As a customer-facing role, and ambassador of United Wines representing the Heineken brands you will be well presented at all times, wearing appropriate attire for the specific task being undertaken. The personal standard also includes the vehicle that you drive.

Experience and Skills Required

• Knowledge and experience of the Drinks and Beer Industry at a minimum level of three-year field experience is required.
• Recognised qualification in terms of Dispense systems or similar practical skills.
• Experience in a customer-facing operational role managing work orders within an FMCG environment.
• PC skills: proficient in Excel and Word
• Customer and quality-focused with an ability to influence customers and suppliers through written and verbal communication.
• Diligent in the completion of tasks and projects.
• Able to work effectively in a close-knit team, often in pressurized situations.

Job Type: Full-time

Schedule: Monday to Friday | Weekend availability

Benefits: Company vehicle supplied, BUPA Healthcare

If you are interested in this position, please send your CV plus cover letter of no more than one page to recruitment@unitedwines.co.uk explaining why you believe you are the best candidate for this role. Your application should include your salary expectations.